processing standards
ensure we get it right – the correct entitlement to the right person or household, at the right time, from the right date
Processing standards support us to ensure we assess and grant the correct entitlement to the right person or household, at the right time, from the right date.
These standards are used by MSD and Audit New Zealand to ensure we are meeting our requirements.
These standards are used by MSD and Audit New Zealand to ensure we are meeting our requirements.
accepting forms
Forms are used to confirm a young persons’ eligibility for financial assistance or action a request.
agents
An agent can be appointed to act on a young persons’ behalf in certain circumstances.
applications
What you need to know when processing an application for on-going financial assistance
bank account
Bank account evidence ensures we are paying the correct person into their own or their agent’s bank account.
cancellations
What you need to know about cancellations and the death of a young person
child changes
Information about what is required and what is acceptable for child inclusions and exclusions
child support
Child Support (CS) is money paid by parents who do not live with their children, or who share care with someone else. The money is to help with the cost of raising a child.
extra help (supplementaries) evidence
Information about how you can assist a young person in applying for extra help assistance.
hardship (one-off assistance) evidence
Information about how you can support young people with hardship (one-off assistance) assistance
identification for a child
What you need to know about helping your young person in obtaining child identification
identification for a young person
Identification evidence ensures we establish the identity of every young person who applies for assistance.
income and assets
Income and asset evidence ensures we are paying our young people their full and correct entitlement
inland revenue number
An Inland Revenue (IR) number is required to ensure that we hold the correct information for tax purposes.
obligation failures, disputes and recompliance
What you need to know about obligation failures, disputes and recompliance
partner changes
Learn about partner changes to ensure we pay their full and correct entitlement
redirection of benefit payment
What you need to know about redirection of benefit payments.
scanning and recording
Scanning documentation and recording information onto a young persons’ ART profile