agents
Usually a young person chooses their agent, what actions the agent can carry out on their behalf and how long they are to be their agent.
when an agent is appointed
An agent is a person or organisation who is authorised to act in the interests of another person. The young person can choose which rights and responsibilities to assign to the agent. An agent may be appointed when a young person:
- is unable to visit or talk to a youth coach or MSD staff
- is subject to a trespass notice
- is working with a community-based provider such as budgeting services
- needs help with a complaint or review
- has a person with authority covered by an Enduring Power of Attorney or Court Order.
Appointing an agent allows the agent to do some or all of the following:
- access information about the young person (under the Privacy Act 2020)
- speak or make enquires on behalf of the young person
- receive their mail
- complete and sign forms on behalf of the young person
- deal with money the young person owes to MSD.
Agents are not able to access or update MyMSD on behalf of the young person.
how an agent is appointed
If a young person needs to have an agent act on their behalf, they need to provide:
- an Appointment of Agent form or
- a letter or privacy waiver that describes the circumstances in which we can share information and/or what information can be shared with the agent and
- the agent’s identification:
- for an individual, two forms of identification or
- for an organisation, identification and evidence of their connection to the organisation (eg business card).
All evidence relating to the agency and their rights and responsibilities, which may include a current Power of Attorney or Court Order, should be scanned and recorded into the young persons ART profile.
A young person can consent to appointing an agent temporarily.
We can receive forms and supporting documentation electronically.