Youth Service Support Unit
helping you in answering questions about benefit entitlements, policy and legislation.
hours of work
Monday to Friday: 8:30am to 5:00pm
Wednesdays: 9:30am to 5:00pm
how to contact us
Phone: 0800 559 278
Email: YouthService@msd.govt.nz
Address: Level 2, 93 Mascot Avenue, Mangere, Auckland 2025
Postal address: PO Box 43195, Mangere, Auckland, 2153
Escalations: youth_escalations@msd.govt.nz
service level agreements
We aim to provide a high level of service for young people and Youth Service providers. To do this well, we work within Service Level Agreements that help us prioritise the most urgent tasks and reduce the risk of young people facing hardship or debt.
Before requesting an escalation, please check the SLAs below and confirm the task is outside the agreed timeframes.
If an ART task needs to be sent back, we’ll try to contact you first. If we’re unable to, the task will be sent back. Once resubmitted to YSSU, the SLA timeframe starts again.
Make sure all required information is included before submitting.
Service Level Agreements
Hardships / Emergency Housing
- 1 Hour
Applications
- 2 working days
Obligations / recompliance
- 2 working days
Reviews / Everything else
- 5 working days
Friday deadline
- Redirections
- Income
- Bank Account change
- Start or Stop payments
- Child Changes
- Change of Relationship