transfers
transfer to a different type of benefit
When a young person is transferring between main benefits, an application form for the new benefit is not always required, but reading and signing the obligations for the new benefit is required.
Each benefit has different obligations, so you must ensure the young person:
- is informed about which obligations apply to them
- understands them, and
- signs the obligations of their new benefit.
You must also confirm the young person's current situation to ensure they are receiving full and correct entitlement and add detailed notes to their ART profile.
As well as ensuring the young person understands and signs their obligations, they must also provide other evidence/forms depending on what benefit they are transferring from and to.
Information required when transferring benefits
| Transfer from | Transfer to |
|---|---|
| Youth Payment | Young Parent Payment What is required
|
| Young Parent Payment | Youth Payment What is required
|
| Youth Payment & Young Parent Payment | Main benefit (Jobseekers, Sole Parent Support) What is required
Where applicable, the partner also needs to provide this information. If the young person has had a significant change in their circumstances, they need to complete an application form for the appropriate benefit and provide supporting documentation relevant to their change in circumstances, such as a child's identification. |
| Main benefit | Youth Payment or Young Parent Payment What is requiredA new application form must be completed due to the additional amount of information required. The young person must also provide:
|
transfer between benefit with extra help
When a young person transfers from one main benefit to another main benefit and is receiving Extra Help, a new Extra Help application form is not required. You must however confirm if there are any changes to their costs. If there is a change to the young person's Extra Help costs, ensure they provide evidence where applicable.
Note: If the young person qualifies for other Extra Help that they were not receiving with their previous main benefit, you must ensure the young person completes the appropriate application form and provides any supporting evidence.
transferring from a main benefit to extra help
When a young person stops their main benefit but they still are eligible for Extra Help, they do not need to complete a new application form. However, you need to have a conversation with the young person and add notes about the conversation in the young person's ART record.
A young person can stop their benefit while still receiving Extra Help either by:
- attending an appointment with their youth coach
- calling the Contact Centre to complete the transfer, or
- cancelling their benefit online via MyMSD.
The notes must record the conversation held with the young person and should include the following:
- they have requested the transfer
- they understand their obligations
- whether the young person's costs have changed or not
- their income, assets and employment details (including how many hours they work).
If the young person qualifies for other Extra Help that they were not receiving with their previous main benefit, you must ensure the young person completes the application form and provides any supporting evidence.