cancellations

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Getting information and evidence of the young person's circumstances when they request for their payments to be cancelled ensures we stop their financial assistance from the correct date. It also allows us to see if they are eligible for any other financial assistance and support.

cancellation

When a young person requests a cancellation of main benefit, details from the young person of their change in circumstances must be obtained.

You must:

  • confirm the young person's current address and contact phone number
  • add a note on the young person's ART profile, including:
    • income details, and
    • income evidence provided by the young person (when available) .

Depending on the young person's circumstances you should also:

  • obtain any employment details (including the employer’s name, address and date commenced)
  • offer debt recovery suspension
  • offer an exit interview.

Check if the young person is a social housing tenant or on the social housing register, if so you should also remind them:

  • they still have an obligation to promptly advise us of any change in circumstances that might affect their Income Related Rent or eligibility for social housing
  • they will need to set up an automatic payment as their redirection will stop.

 

death of a young person

If a you hear that a young person has died, you must be satisfied you have sufficient evidence that the young person is deceased before taking any action to request to stop their benefit. This must be detailed in the young person's ART profile.

Examples of evidence could include a:

  • bereavement notice
  • notification from a funeral director, solicitor, the executor of the deceased's estate
  • notification by a family member or authorised agent.

Where there is a surviving spouse or partner, you must review all entitlements and invite applications for other assistance where appropriate.

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