changes in circumstances
It's important to notify YSSU as soon as you become aware of any change.
changes to a young person's circumstances
When young people apply to receive financial support from MSD, they agree to notify you immediately of any changes which may affect their payments.
You must notify YSSU immediately via ART. YSSU will let you know if they need more information from the young person.
what happens when there's a change to the payment
When there's a change to the young person's payment we'll send them a text message telling them how to check MyMSD and view the changes.
If the young person doesn't have a mobile phone (or they have not agreed to receive text messages from us), YSSU will send them a letter to let them know the details of the change.
You will receive a notification in ART when YSSU has sent the letter.
what happens if the young person goes directly to work and income
Some young people may go directly to Work and Income if their circumstances change. Work and Income will forward this information to YSSU who will send you an ART notification about the changes.
Work and Income will also remind the young person that they should contact you if their circumstances change in future.
See Minimum Processing Standards for more information about changes in circumstances and the processes to follow.
debt from overpayment
If a young person doesn’t tell you straight away of changes to their circumstances, they may be overpaid and incur a debt. YSSU will notify you via ART to let you know if this happens.
You must contact the young person to figure out a manageable weekly amount for them to pay back the debt, then notify YSSU to confirm the weekly repayment amount.