art tasks for exits

commonly used art tasks for exits

back to exiting youth service
ART tasks are actions created to notify YSSU for things such as updating details, requesting financial assistance or stopping and starting payments.

commonly used art tasks

The commonly used ART tasks for stopping or continuing payments or exiting Youth Service are:

  • start or stop payments
  • age out of Youth Service
  • YP/YPP Transition to a Main Benefit
  • request exit

Mandatory questions

Some questions in the ART task are mandatory. These questions are marked with a red asterisk. You will need to complete these questions before the ART task can be sent to YSSU for processing.

Confirming payment card transfer

If the young person has money left on their payment card and they have confirmed to withdraw the balance and transfer this into their bank account, you must ensure the young person is aware of the payment card transfer process before confirming this in the ART task.

Incomplete actions and forms

Incomplete actions and forms do not prevent the ART task from being processed.  You must ensure that all actions and forms are completed in full as there may be additional queries from YSSU that will cause delays in processing the task.

Notifying the young person

You should monitor your notifications on your dashboard.  Once you receive notification from YSSU, notify the young person of the outcome.

start or stop payments task

The Start or Stop payments task is used for stopping, starting or cancelling payments.  You should use this task for:

Suspending or resuming payments

To ensure the young person's payments are assessed correctly, you must provide:

  • clear notes of the reason, including the date of change
  • a personal details form from the young person outlining their situation and the date their circumstances changed
  • (if resuming) verification confirming date of change, i.e. a letter from their employer confirming last date of employment
  • any additional information or supporting documentation, e.g. final payslip

Cancelling payments due to full-time work

Here are a list of things you need to capture and provide to YSSU for processing:

  • Date the young person started work
  • Is it casual, part-time or full?
  • Is it permanent or fixed term?
  • Employer name and address
  • Whether an application for Transition to Work grant (TTW) has been tasked through or whether the offer was declined by the young person
  • A personal details form from the young person outlining their situation and the date their circumstances changed
  • Any additional information or supporting documentation, e.g. employment agreement or employment letter (on employer letterhead)

Forms

The young person must complete the Youth Service Continue or stop payments form.

age out of youth service task

This task is used for resuming payments if the young person has:

Forms

The young person must complete the Youth Service Continue or stop payments form and (where appropriate) provide additional information and supporting documents to continue their payments.

yp/pp transition to a main benefit task

This task is used for transitioning a young person over to a Work and Income main benefit.

you will need to:

Youth Payment and Young Parent Payment information handover form

This form collects information you hold on the young person and is passed over to Work and Income.  The young person must be given a copy of this form and advised that the information on the form will help Work and Income deliver the right assistance to them and continue the ongoing support when they transition over.

request exit

Request Exit is used when all exit actions have been completed.  YSSU will process all open tasks and advise you of any incomplete actions before approving the request.

Once approved, the young person will be exited from youth service.

more on this topic