in-work support
in-work support is delivered by the youth coach and will include a mix of face-to-face and phone contact.
This approach should be tailored to the needs of the individual; however, research indicates that more intensive support is optimal in the first three months of placement in work to troubleshoot any issues with the employer and/or employee that may occur as they transition into work.
It is important to have an engagement log plan for the young person and employer.
Below is an example:
in-work support - young person
| prior to start | face to face |
|---|---|
| After first week | Phone |
| After second week | Phone |
| After third week | Phone or text |
| After week six | Phone or text |
| After week ten | Phone or text |
| After week Thirty | Phone or text |
post placement support - employer
| weeks | method of contact |
|---|---|
| After first week | Preferred contact |
| After second week | Preferred contact |
| After week six | Preferred contact |
| After week twelve | Preferred contact |
below is the process for when a young person agrees to in-work support:
| stage | steps |
|---|---|
| stage one: youth service provider offers in-work support service | youth service provider updates young person’s youth service plan with details of agreed next steps as part of in-work support
|
| stage two: NEET client remains in employment at three-month and six-month intervals | youth service provider documents engagement with NEET client
|