payment cards

issuing of payment cards

back to admin guidelines
How Youth Service providers should store, and issue payment cards – to youth coaches and then to young people.

issuing payment cards to youth coaches

Payment cards should be issued to youth coaches via a manager, team leader or site administrator. 

Youth coaches should not issue cards directly to themselves. The cards must be issued in batches of 10 only. These must be issued to individual youth coaches (not a bundle for reception)

What information needs to be recorded when cards are issued to a youth coach

  • The card numbers – this includes the embossed number on the front, and the sequence number on the back
  • The date cards were issued
  • The name of the youth coach.

This information needs to be recorded, and retained in a secure location.

Do not share payment cards that have been issued to you with other youth coaches. If youth coaches require a card, they must go to the manager, team leader or site administrator. 

Storing payment cards

All payment cards must be stored in a secure location:

Managers, team leaders or site administrator should ensure all payment cards are in a locked location.

Any cards issued to a youth coach should be in in draw during the workday and secured in a locker, or other cupboard at any other time.

issuing payment cards to young people

When a payment card is to be issued to a young person, a youth coach must:

  • Issue the payment card to the young person via the Payment Card Task in ART 
  • Provide the young person with a payment card wrap
  • Support the young person to set a PIN (more on setting up payment cards in the next section) 
  • Record the card number, and who the card was issued to on your Payment Card Register.

YSSU will cancel any other payment cards that they young person had previously been assigned.

payment card pin

Taiohi can use their payment card to purchase food, groceries, and other items and services at specified outlets. They'll be able to do this once YSSU has processed Payment Card ART task and they have set a PIN.

Setting a PIN

The easiest way for young people to set a PIN is in MyMSD. If a young person is unable to set a PIN in MyMSD they will need to call us to set one.  This can be done in two ways:

  • Young people with a registered voice print can call Service Express on 0800 33 30 30 or any of our 0800 numbers and say, ‘set my card PIN’. This will automatically direct them to the PIN Set Self-Service line.
  • Young people without a registered voice print, can call us to set a voice print or be manually verified by a customer service representative.

Note: Agents and other third parties cannot register their voice print on the young person’s profile. For more information on registering a voice print visit register your voice with us | Work and Income

Youth coaches and agents cannot set a PIN on behalf of a young person. For more information see agents and advocates | Youth Service providers

Locked Payment Card 

If a young person enters their PIN incorrectly five or more times, they will receive an error message at the EFTPOS terminal. The young person can reset their PIN the same way they set it – in MyMSD or by calling 0800 33 30 30.

If a young person cannot reset their PIN their card will automatically unlock at midnight. There is no limit to the number of times a young person can reset their PIN.