art alerts
keeping you safe and informed
about alerts in art
ART alerts give you the important details you need about working with a young person before making contact with them.
There are four categories of ART alerts:
- Safety
- Engagement
- Trespass
- Warrant to Arrest - Public Risk.
This page will explain when you should use each of the different alert types.
safety alerts
When a young person has behaved in a way that has put or has the potential to put others' safety at risk, you should do a safety alert.
There are four types of safety alert in ART.
Direct threat
A direct threat is when someone has threatened to physically harm a person.
Intimidating behaviour
Intimidating behaviour is intentional aggressive behaviour causes you to feel unsafe. This includes situations when comments are offensive but do not pose a direct threat. For example, 'I know where you live', offensive gestures or aggressive body language.
Wilful damage
Wilful damage may include vandalism, violent damage or property damage.
Assault
Assault is intentionally harming or attempting to harm a person.
What you need to do
Step one – Complete the Safety Assessment Form
The staff member involved should work with their direct manager or team leader to complete the Safety Assessment Form. Once complete, the form will then need to be approved by a senior or site manager.
safety assessment form | Youth Service providers
Step two – Add a 'New Alert'
You'll need to got to the young person's 'Overview' tab and add a 'New Alert' (Alert category: Alerts, Alert type: Direct threat, Intimidating behaviour, Wilful damage or Assault), and upload a completed safety assessment form.
Step three – Inform the young person
You should inform the young person about the alert by providing them with an Alert Information Letter, and a copy should be scanned and saved onto their ART record.
Note: In some cases, it might not be appropriate to provide an Alert Information Letter as it may increase the risk of harm and jeopardise the relationship between you and the young person. If this is the case, record the decision and the justification in the safety assessment.
engagement alerts
You should use an engagement alert when there is something that anyone working with the young person should know before they get in contact with them.
There are six types of engagement alerts in ART.
Disability
A young person may request to be contacted in a specific way if they have a disability, for example if they are hearing impaired and prefer being contacted via email.
Agent
Use this alert when a young person has appointed an Agent to act on their behalf to engage with you and MSD.
Family violence
If a young person is experiencing family violence, you may add an alert in ART when:
- they are currently receiving support from MSD Family Violence services or are participating in an intervention programme, or
- they are actively seeking support but wish to engage with you exclusively at this time.
Home detention
If you become aware of a young person on home detention, bail, or post-release conditions, it may be appropriate to add an engagement alert to avoid referring them to training, or employment opportunities that conflict with a court order.
Oranga tamariki
An Oranga Tamariki alert is automatically added for young people applying for a benefit.
For NEET, Oranga Tamariki information will not transfer automatically into ART. This information needs to be entered in manually.
An engagement alert is needed if the young person:
- is currently in the care of Oranga Tamariki
- has been in the care of Oranga Tamariki within the last two years
- is on a 'Supervision with Residence' order, or
- is transitioning to a 'Supervision following Residence' order.
Names, pronouns, gender
We want young people to feel comfortable using our service. You may want to add an alert with the young person's preferred name, pronoun, and gender. You also might want to add additional notes, like 'Parents don't know gender status. Use dead name when talking to parents'.
What you need to do
Step one – Complete the Engagement Alert Form
You should complete the Engagement Alert Form to get consent from the young person to add an engagement alert to ART for disability, family violence, home detention and Oranga Tamariki.
engagement alert form | Youth Service providers
Step two – Add a 'New Alert'
You'll need to got to the young person's 'Overview' tab and add a 'New Alert' (Alert category: Engagement alert, Alert type: Name, gender, pronouns, Disability, Family Violence, Oranga Tamariki, Home Detention, Agent).
Attach an engagement alert form for the alert types listed above.
trespass alerts
You'll use a trespass alert when a young person receives a formal notice to not enter your premises. YSSU will add a trespass alert when a young person has received a trespass notice from MSD.
There are two types of trespass alert in ART.
Youth Service provider issues a trespass order
If a young person is trespassed from your premises, a trespass alert will need to be added in ART.
You will need to make alternative arrangements to continue services with the young person, and ensure the young person is fully aware of the alternative arrangements so that services (and the young person's payments) continue without disruption.
When you add a trespass alert to the young person's ART record, a notification will be sent to YSSU to notify MSD, including alternative arrangements. MSD staff need to be aware of the trespass order and any alternative arrangements in place so they do not refer the young person back to your premises.
MSD issues a trespass order
If a young person is trespassed from an MSD premises, YSSU will add a trespass alert on the young person's ART record so that you do not refer them into the MSD premises.
When a young person moves to a different area
If a young person moves to a different area and their ART record is transferred to a new provider, you will need to notify the new provider of the Trespass alert. The trespass will remain on the young person's ART record and will still be valid for the premises they are trespassed from for the given time period.
Reviewing a trespass alert
Trespass notices are issued for a two-year period.
When adding a trespass alert on the young person's ART record, you must add the effective date of the trespass notice in the Review date field. A notification will be sent to you 10 days before the review date, reminding you to review the alert.
warrant to arrest
If YSSU is notified about an arrest warrant on a young person, they will add the Warrant to Arrest - Public Risk alert on their ART record and contact you to inform you about the alert.
When you are notified about the alert, you will need to contact the young person and advise them on how to clear the warrant. Instructions on how to clear the warrant will be noted in the alert by YSSU.
Once the warrant is cleared, notify YSSU using the ART task (Task category: Reviews, Task type: Warrant to Arrest).
YSSU will remove the alert once the warrant has been cleared.