index of lessons
this page includes all our e-Learning lessons for youth coaches, browse through the list or use Ctrl + F to quickly find what you’re looking for
A
how to accept taiohi when they have been transferred from another provider
accommodation costs in advance grant
recoverable assistance to help taiohi with the cost of accommodation costs in advance
accommodation costs arrears grant
recoverable assistance to help taiohi with overdue accommodation costs
accommodation security cover grant
assistance to help taiohi obtain accommodation that the residential tenancies act doesn’t apply to (for example, cabins and boarding situations)
how to add activities on art
an introduction to activities, to show how taiohi are meeting their obligations and goals
how to edit the details on an activity
activities (education, training and work-based learning)
how to add an activity for education or training
why an activity will need ending and how to do this
how you will add notes to activities
how to create an activity and advice around notes in art
printing out activity plans can be helpful so taiohi know what tasks they've agreed to
steps for adding notes to a task in art
admin and keeping on top of this
tips for recording admin as a youth coach
managing requirements and outcomes expected as a youth coach
when taiohi want someone to act of their behalf
options when taiohi age out of youth service
application process (decision of application)
information on the final decision on a youth payment or young parents payment application and reviewing this decision (for hardship applications see declined assistance)
application process (post grant application)
steps to take after an application has been granted
application process (starting this)
how to begin an application for youth payment or young parent payment
application process (waiting for grant)
the timeframe of an application and ways you can support taiohi through this
an introduction to our activity reporting tool (art)
art (needs and activities introduction)
needs and activities are way we record information in art
art searches and new profiles (neet)
how to search for taiohi in art or create a new profile if they don’t have one
art (updating contact details and address)
what we do in art when taiohi need to update their contact details and address
how to add and remove attachments in art
B
a summary of benefit types taiohi can be eligible for within youth service
recoverable assistance to help taiohi with the cost of a rental bond charged by a landlord
learning budgeting skills early on can support taiohi to develop positive financial habits
supporting taiohi with meeting their budgeting obligation
C
the administration checklist shows what youth coaches need to complete on the record of a taiohi regularly
subsidised funding available for taiohi with dependant children
an allowance for taiohi who are the principal caregiver of a dependent child who has a serious disability
an overview of child support for our young parents
taiohi can continue to receive payments past the maximum age for assistance if they remain in education
continuing in education (neet)
information around taiohi continuing with youth service after they’ve turned 18
some of the needs added in art are linked to your contracted outcomes, you will see how the outcomes link to the needs
course participation allowance
support to taiohi for short term employment focused courses
how to create a task in art
D
what to do when taiohi pass away
overview of the recovery rate for paying back hardship assistance and what to do if taiohi want to change this
how taiohi can become in debt with msd and how taiohi can pay this back
process for when a hardship application is declined and information on the review of decision process (for declined youth payment or young parent applications see application process (decision of application)
steps when you need to decline a transfer
help with the extra costs that taiohi, their partner or child has due to a disability or health issue that is likely to last a least six months
an overview of documents required for a youth payment or young parent payment application
how to record the licence status of taiohi
driver licence milestone (neet)
all taiohi should have their driver licence status recorded in art, even if they don't have one yet
E
the process of editing details of activities in art
editing demographic details (neet)
the process of editing demographic details in art
information explaining education activities and how to enter these in art
making sure education details are correct and up to date
adding an education activity, and reconfirming that taiohi are still participating in education
taiohi are required to be enrolled and attending education while receiving payments, unless they qualify for an exemption
how to update an education success for taiohi in art, and information on accessing the nzqa portal
emergency housing (an introduction)
an overview of emergency housing
emergency housing (correspondence)
copies of the letters taiohi can receive during their time in emergency housing
emergency housing (exploring options and finding a place)
tips with understanding, navigating and supporting taiohi with accommodation options
emergency housing (responsibilities and activities)
while staying in emergency housing taiohi have certain rights and obligations
emergency housing (supports and moving on)
working with taiohi while they are in emergency housing
creating an emergency housing task in art and the supporting documentation
emergency housing (warnings and non-entitlement periods)
warnings and non-entitlement periods while in emergency housing
support when taiohi move into full time employment
information on the milestone payment available for providers when taiohi achieve full-time and sustainable employment
how to keep track of taiohi in employment and check in on how they're going
an overview of how often contact should be made with taiohi and what counts as contact
how to check that an enrolment is complete in art
steps to develop an exit plan and what you need to do in art
process for when you need to exit taiohi who you can't contact
F
face (full and correct entitlement)
check if taiohi are receiving their full and correct entitlement
process for updating family details in art
a family breakdown assessment can be completed with taiohi applying for financial assistance
taiohi who are starting study or training for the first time may be able to get fees free for their final year of study or final two years of work-based learning
taiohi may be eligible for a food grant if they have had to use their food money to pay for something essential
where to find the consent form for neet and information around this
H
information on extra assistance for the things that don't have a separate art task - like clothing, dental care, car repairs, furniture and more
information around financial support taiohi may be eligible for during holiday periods while they’re studying
housing (community contacts and links)
types of msd supports that will help you help taiohi find somewhere to stay, as well as other useful links
housing (guide to products and supports)
a guide to different products and support you can offer to taiohi, which may help prevent a housing emergency
housing deprivation and insecurity is a critical issue being experienced by significant numbers of taiohi in aotearoa
housing support products (an introduction)
housing support products are designed to help people obtain and retain accommodation
housing support products (debt repayment)
tips when deciding and calculating the repayment rate for housing support products
housing support products (adding suppliers)
process when the person offering accommodation to taiohi is not registered as a supplier with msd
housing support products task (art)
steps when creating a housing support products task in art
housing (your role as a coach)
an overview of your role as a coach when taiohi have housing needs
I
all income taiohi earn must be declared, steps on how to do this correctly
taiohi receiving youth payment, youth parent payment and young partners can receive incentive payments for meeting their youth activity obligations
details on information sharing and consent
J
information on a jobseeker profile and how to support taiohi to update this
information on jobseeker profiles and how to support taiohi to update this
steps when supporting taiohi to transfer to a jobseeker benefit
L
quick overview for when taiohi exit neet service into study
leaving without contact (neet)
exiting taiohi from the neet service when you are not able to contact them
limited service volunteer (lsv) milestone
when taiohi are interested in the limited service volunteer programme
limited service volunteer (lsv) milestone (neet)
how to setup a lsv need and activity, and confirm the status of the milestone
M
steps on how to manually enrol taiohi in art
the go to place for policy and legislation guidelines for msd, how to use this as a youth coach
types of milestones and why they need to be recorded
milestones (confirming budgeting education programme completion)
how to confirm taiohi have completed their budgeting education programme
steps on how to update the milestone tab
an introduction to money management
taiohi can earn the right to have their benefit payment, incentives, family tax credits and any extra help paid directly to them
money management (returning to)
sometimes taiohi need to return to money management, underlining when to recommend this
how to search for tasks using filters in art
recoverable assistance to help with the physical cost of moving into accommodation
sometimes education is not the pathway for our neet taiohi, tips on how to support them move into employment
guide for youth coaches to support taiohi with getting an ird number and creating a myir account
an introduction to setting up mymsd and what taiohi can use this for
mymsd (updating contact details and address)
process in mymsd when taiohi need to update their contact details and address
N
an introduction to needs in art
how to create a need in art once identified
steps when you are needing to edit a need
information on the different types of needs and activities you can record in art
introduction to the needs tab in art where you can add, track progress and close off needs
eligibility taiohi need to meet for the neet service
notes are an easy way for you to add, read and locate information about taiohi
tips around adding and deleting notes in art
information around keeping on top of notifications received in art
steps to find a specific notification type or notifications for a particular service
P
parenting (confirming well child checks and pho enrolment)
how to update the milestone to confirm well child tamariki ora and pho enrolment
the process to confirm when taiohi have completed parenting milestones
taiohi who have a dependent child in their care have obligations which relate to the wellbeing of their child
payment card (balance transfers)
if taiohi need to pay for something from somewhere that can't accept payment cards they can apply to have money transferred to the supplier or their bank account
information to help prepare for when taiohi exit the neet service
public housing (an introduction)
public housing is available to people from the age of 16 who have a serious housing need, an introduction to this
public housing (assessment criteria)
an overview of the assessment criteria for public housing
public housing (getting into this)
steps when taiohi are offered placement in public housing or if an offer is declined
public housing (assessment process)
what you need to do before the assessment as a youth coach and the assessment itself
public housing (reviews and fast tracks)
fast-tracking and reviews for public housing, what this means
R
reconfirming full-time education, training or work-based learning
how to reconfirm education, training or work-based learning information
reconfirm full-time education, training or work-based learning (neet)
as part of your record keeping for taiohi, you will need to reconfirm their participation in education every 90 days
steps on how to recommend this for taiohi when an obligation failure has been applied
record a neet qualification success (neet)
how to record a neet qualification success in art
when all or part of the benefit is paid to another person or organisation
referrals and transfer tab (neet)
finding referrals or transfers in art and on how to accept, decline or cancel them
training resources and who to contact with requests for youth coaches
S
service level intensity rating (neet)
how the service level intensity rating is determined, where to view this in art and how to request the rating to be reviewed
resources and information around scholarships for taiohi
steps when supporting taiohi to transfer to sole parent support
what to do when taiohi are wanting to transition to full time study
studylink and education funding
how to support taiohi when applying for studylink and other funding options for education
tips around things taiohi will need before they start the studylink application process
an overview of criteria taiohi need to meet to be eligible for student allowance or student loan
studylink will consider the age of taiohi and their family situation when applying for a student loan or a student allowance
studylink is the main deliverer of financial assistance to tertiary students in aotearoa
how to record a qualification success in art
how to register a supplier and where taiohi can use their payment card
T
an overview of tasks in art
an on-going payment taiohi can apply for as a last resort to help toward essential living costs
provides support for taiohi who are having difficulty getting housing due to their personal circumstances
help to cover costs for our young parents who are in study
information on the educational offerings for youth coaches from youth service national office
transferring to another provider
if taiohi have relocated and need to be transferred to another provider
transferring young people (neet)
steps for when you are needing to transfer taiohi to another provider
transitional housing (outcome-focused housing support)
types of support taiohi can receive while in transitional housing
transition to alternative housing grant
a one off payment to support social housing tenants who are ready and able to rent in the private housing market, to move into alternative housing
transitional housing (an introduction)
an overview of what transitional housing is
transitional housing task (art)
steps when processing a transitional housing task in art
transitioning to work and income
information when taiohi may need to apply for assistance through work and income
transitioning to work and income (neet)
information for if taiohi may need to apply for financial assistance from work and income
U
how to update contact details for taiohi in art
how to upload and delete attachments in art
advice around navigating map (our operational policy guidelines website) if you need to support taiohi to apply for one-off financial assistance or a weekly benefit payment
V
how to view and clear notifications in art
viewing previous contact details (neet)
how to view previous contact details for taiohi in art
W
if taiohi need hardship assistance while they are in the process of applying for yp or ypp
how a warrant to arrest can affect taiohi and their payments
if you are worried about a child and want to make a referral or report of concern
information around managing welfare concerns
how to support taiohi to apply for a hardship to buy washing machines, fridges, freezers or a dryer
an extra payment paid weekly during the winter season
Y
when taiohi are partners of main beneficiaries, and their youth obligations
an overview of your responsibilities as a youth coach
youth payment and young parent payment (application process)
information on how online and paper applications are processed
a breakdown of the people who make up youth service
all taiohi enrolled in youth service need to make and review a personalised youth service plan
all taiohi enrolled in youth service need to make and review a personalised youth service plan
youth service (purpose and background)
an overview of the purpose and background of youth service
youth service support (yssu) escalations
processing timeframes in art, and steps when you need to bring something urgent to the attension of YSSU
youth service (language, branding and resources)
a guide for language and branding used in youth service, as well as helpful resources
our taiohi and the different services we offer
our very own youth service waiata