change in circumstances
young people must tell you about changes in their circumstances
what changes in circumstances are
There is a range of things that can change a young person's life that might cause them to exit your service. In this section we will go through a few of the most common ones:
- reconciling with family and returning home
- moving to another area
- becoming transient and uncontactable
- starting a new relationship, or having a person or child in their care.
reconciling with family and returning home
If a young person tells you they have resolved things with their family and are returning home, their Youth Payment will stop, or their Young Parent Payment will be paid at a different rate.
You will need to notify YSSU via ART task (Task category: Reviews, Task type: Start or Stop payments) and include the date the young person returned home and any additional information to help YSSU assess entitlement to payments.
moving to another area
If a young person tells you that they will be moving (or have already moved), you'll need to transfer them to the local Youth Service provider.
transferring between providers | Youth Service providers
When a young person moves areas at the time they are due to exit Youth Service
When a young person is still enrolled with you and receiving payments, the local Work and Income office can only provide some support with urgent or unexpected costs. The young person will need to be referred to the local Youth Service provider to discuss their exit options.
If the young person's payments have stopped already, and they still need to receive payments the local Work and Income office can support the young person to transition to a working age benefit.
transitioning to a working age benefit due to a change in their circumstances
Some significant changes might mean that a young person might apply for a working-age benefit. These might be:
- a change in relationship status
- if they are a young parent who separates and no longer has a child in their care, they might move on to Jobseeker Support
- if they receive Youth Payment or Young Parent Payment and become in a relationship with someone receiving a working-age benefit they might change to being a young partner or young parent partner
- having a significant health condition, injury or disability, or
- a child or someone comes into their care with a significant health condition, injury or disability
- if this happens, the young person might be eligible for Support Living Payment.
The young person will need to:
- complete a new application for the new benefit type
- book an appointment through the Work and Income Contact Centre
- meet with Work and Income to finalise their application.