fisher and paykel whiteware delivery

restrictions on whiteware delivery and installation if a young person is isolating or in lockdown

back to COVID-19 processing standards
restrictions on whiteware delivery and installation for young people who are isolating or in lockdown

application for whiteware

It’s really important for our young people you get the order right in the first instance – returns and replacements aren’t possible right now.

Please check:

  • if the order is needed immediately or if it could it wait until a later date.
  • if the young person has anyone who could help them install the whiteware and remove the old model.
  • if there’s a safe place for the appliance to be delivered to, if there is not sufficient room near the front door.
  • If the young person or anyone in their household may have been exposed to COVID-19 (see below for more detailed questions that we encourage you to ask the young person).

Fisher and Paykel will continue to provide a repairs service if it’s safe for them to do so.

exceptional circumstances

Fisher & Paykel, via one of their authorised technicians, will continue to install products for our high dependency clients, on a case by case basis. For example, a young person who needs to refrigerate medication.

It’s critical you record this requirement for high dependency clients to YSSU by indicating this in your hardship task – use the following sentence “young person will need assistance with installation”. Fisher and Paykel will then coordinate with Mainfreight to minimise wait times between delivery and installation.

For these installs and for repairs, Fisher & Paykel technicians will be in preventative protective (PPE) gear when entering a young person's house. They will also need to wear safety footwear during the visit - as part of health and safety requirements. This is a precaution to keep them and the young person safe. Please tell the young person there’s no need to be frightened, they’re doing this for everyone.

Prior to the delivery, Fisher and Paykel will ask these young people they will need to confirm they’ve had no symptoms or exposure to COVID-19. They will be asked: 

  1. Has anyone in the household tested positive for COVID-19?
  2. Is anyone in the household self-isolating due to COVID-19?
  3. Is anyone in the household displaying symptoms of COVID-19 (coughing, fever/temperature, shortness of breath)?

 If the answer to any of these questions is yes, the installation will not take place

delivery protocols under COVID-19 protection framework (traffic lights)

With all home deliveries when arriving at a residence, drivers will ensure they have sanitised and are wearing the appropriate PPE including masks and gloves.

All household members present during the delivery must be wearing a protective mask.

traffic light delivery protocols
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  • When the driver arrives, the driver will knock, step back ensuring 2 metre exclusion zone is in place. This will need to be adhered to at all times between the receiver and the Mainfreight team.
  • If requested, Mainfreight will deliver the item into the appropriate room of the house and place in position, as long as this can be completed safely and does not require the delivery team to touch or move any existing items within the residence. Where possible, please ensure these rooms are well ventilated with open windows.
  • Drivers will print the young person's name on the consignment note, as signatures will not be requested. A photo will be taken of where the item is left.
  • No in-house installations will be undertaken until further notice.
  • No returns from private premises will be accepted until further notice.

Installing whiteware products, or removing old appliances:

  • Mainfreight will not install whiteware products or remove old appliances.
  • Mainfreight will continue to deliver appliances. The new whiteware will be unboxed, packaging removed and it will be left close to the door inside the property, wherever possible.
  • They will agree with the young person a safe and dry location for the appliance. If there is nowhere safe to leave the appliance, Mainfreight will take it back.
  • A two-metre exclusion zone will be adhered to at all times between Mainfreight and the client.

What happens if the appliance hasn't been removed after the restriction are lifted

If a young person calls to let you know that the old appliance hasn't been removed, contact YSSU.
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  • When the driver arrives, the driver will knock, step back ensuring 2 metre exclusion zone is in place. This will need to be adhered to at all times between the receiver and the Mainfreight team.
  • If requested, Mainfreight will deliver the item(s) into the appropriate room of the house and place in position, this includes the connection of the Fridge/Freezer to the power outlet and installation of washing machines.
  • Items which require, will be unpackaged prior to placing in the young person's house.
  • Returns of clean household appliances will be completed (this includes appliances for recycling).
  • Drivers will print the young person's name on the consignment note, as signatures will not be requested. A photo will be taken of where the item is left.
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  • When the driver arrives, the driver will knock, step back ensuring 1 metre exclusion zone is in place. This will need to be adhered to at all times between the receiver and the Mainfreight team.
  • If requested, Mainfreight will deliver the item(s) into the appropriate room of the house and place in position, this includes the connection of the Fridge/Freezer to the power outlet and installation of washing machines.
  • Items which require installation will be unpackaged prior to placing in the young person's house.
  • Returns of clean household appliances will be completed (this includes appliances for recycling).
  • Mainfreight will ask the young person to either sign for appliances or a photo will be taken of where the item is left.

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